Terms & Conditions
1. General Policy
✔ All purchases on Ornelle are Prepaid Only.
We do not offer Cash on Delivery (COD) at this time.
✔ By placing an order, you confirm that you accept these Terms & Conditions.
2. Order Processing & Payment
✔ Orders are processed only after full payment is received.
✔ Order confirmation, tracking links, and shipping updates are sent via SMS and/or email.
✔ Ornelle reserves the right to cancel or delay any order due to unforeseen issues. In such cases, you will be informed and fully refunded (if applicable).
3. Shipping & Delivery
✔ Customers can expect doorstep delivery within 7–8 business days (excluding public holidays).
✔ In rare cases, delivery may take up to 10 business days.
✔ We personally track every order until it reaches your doorstep.
✔ If you haven’t received your order even after 10 days, please WhatsApp us at +91 9340080890 for quick assistance.
✔ Please ensure all shipping details are entered correctly to avoid delays or failed deliveries.
4. Product Details & Availability
✔ While we strive for accuracy in product photos, slight variations in color or size may occur due to lighting or screen settings.
✔ All products are subject to availability and are listed on a first-come, first-served basis.
5. Return, Refund & Replacement Policy
✅ Replacements Only (No Refunds)
✔ We do not offer refunds under any circumstance.
✔ Replacements will only be provided if:
- You received a damaged product upon delivery, or
- You received a wrong product different from what you ordered
✅ Mandatory Unboxing Video
✔ To qualify for a replacement, you must:
- Record a clear unboxing video while opening the sealed package
- Ensure the video begins before unsealing and clearly shows the issue
- Note: Videos of already opened parcels will not be accepted
✅ Replacement Process & Timeline
✔ If your replacement request is approved, you will be required to send the product to our address using any courier or postal service of your choice.
✔ The returned item must reach us within 5–7 working days of approval.
✔ Once we receive your return, your approved replacement will be delivered to you within 7–8 working days.
6. Warranty & Product Quality
✔ All Ornelle jewelry is crafted using skin-safe materials, carefully chosen for comfort and elegance.
✔ While many of our pieces are made with anti-tarnish finishes, the actual lifespan depends on individual care, storage habits, and environmental factors such as exposure to moisture or chemicals.
7. Intellectual Property
✔ All designs, content, product names, and logos featured on Ornelle are intellectual property of Ornelle.
✔ Reuse, replication, or reproduction without written permission is strictly prohibited.
8. Privacy Policy
✔ Your personal information is collected solely for the purpose of processing, fulfilling, and delivering your orders.
✔ We do not sell or misuse your data, and only share it with trusted payment and logistics partners.
9. Limitation of Liability
✔ Ornelle is not liable for any delivery delays, loss, or damage caused by third-party courier services.
✔ Our total liability is limited to the purchase value of the product.
10. Modifications
✔ Ornelle may update these Terms & Conditions at any time.
✔ Continued use of our website implies that you agree to the updated terms.
11. Governing Law
✔ These terms are governed by the laws of India.
✔ All legal disputes will fall under the jurisdiction of Chhattisgarh, India.
👉By placing an order on our website, you confirm that you have read and accepted our Terms & Conditions.